Refund and Cancellation Policy

This Refund and Cancellation Policy applies to all orders placed on this website for digital services and digital deliverables.

Because many of our services are customized, strategy-based, or partially performed immediately after onboarding, refund eligibility depends on the stage of fulfillment.

Payment confirmation
After a successful payment, the customer will receive a payment confirmation by email. For service packages, onboarding instructions or the next-step communication will normally be sent within 1 to 2 business days. For one-time digital deliverables, fulfillment timing will be stated on the relevant service page and order confirmation.

Refund eligibility for Reach Us monthly services
If a cancellation request is received before onboarding work begins, the customer may be eligible for a full refund.
If a cancellation request is received after onboarding has started but before the first strategy document, content draft, or campaign setup is delivered, the customer may be eligible for a partial refund of up to 50 percent.
After the first strategy document, content draft, campaign setup, consultation delivery, or production work has been completed, no refund will be due except in the case of duplicate payment or a proven billing error.

Refund eligibility for one-time digital deliverables
If cancellation is requested before work begins, a full refund may be issued.
If work has already started, but no final file has been delivered, a partial refund may be issued at our discretion depending on work completed.
Once the final agreed digital file or deliverable has been sent, the order is non-refundable unless the wrong service was delivered or a duplicate payment was processed.

Duplicate and billing-error refunds
Duplicate payments, technical overcharges, or confirmed billing errors will be fully refunded.

Refund method and timing
Any approved refund will be credited to the original mode of payment only. Refund processing may take 10 to 45 days depending on the applicable card scheme, payment provider, and the customer’s issuing bank. 

Cancellation requests
To request cancellation, email admin@reachus.ae with the order number, payment date, customer name, and reason for cancellation. Cancellation requests should be submitted as early as possible and before fulfillment milestones are reached.

Apply Daily Jobs limitation
Apply Daily Jobs packages are digital career-support services only. No refund shall be owed for dissatisfaction based solely on not receiving an interview, employer reply, visa, or job offer, because such outcomes are outside our control and are not sold as part of the service.