Privacy Policy
This Privacy Policy explains how ReachUS Trading L.L.C-FZ collects, uses, stores, and protects personal information when you use this website, contact us, or purchase services from us.
Who we are
Data Controller: ReachUS Trading L.L.C-FZ
Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates
Email: admin@reachus.ae
Information we may collect
We may collect your name, email address, phone number, company name, billing information, order history, project details, uploaded files, marketing preferences, and communications you send to us through forms, email, WhatsApp, or other support channels. We may also collect technical website usage information such as IP address, browser type, device information, and cookie-related data.
Payment information
Debit and credit card details are processed through our payment gateway provider and are not stored, sold, shared, rented, or leased by us. We do not pass card details to unrelated third parties.
How we use personal information
We use personal information to:
- provide and fulfill our services,
- process and confirm orders,
- communicate with customers,
- send invoices and support messages,
- improve our website and services,
- comply with legal and regulatory obligations,
- send marketing communications where permitted or where consent has been provided.
Sharing of information
We may share information with service providers that help us operate our business, such as hosting providers, analytics tools, payment processors, email providers, and professional advisers, but only on a need-to-know basis and subject to appropriate confidentiality and security safeguards.
Retention
We keep personal information only for as long as needed for service delivery, customer support, accounting, legal compliance, dispute handling, and legitimate business record-keeping.
Your rights
Subject to applicable law, you may request information about the personal data we process about you, request correction of inaccurate data, request deletion where legally permitted, request restriction of certain processing, and object to direct marketing. You may also contact us to update your preferences or ask questions about how your data is used.
Security
We take appropriate technical and organizational measures to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
Updates to this Policy
We may update this Privacy Policy from time to time. Any updates become effective when the revised version is posted on this page. Customers are encouraged to review this page periodically.